Robert Scoble pointed to Scott Johnson’s YAAMR post. Two hours after Scott made his post, he had an offer in his comments from a tester at Microsoft to pass on information about his crash to the appropriate team at Microsoft.

First thought: that’s cool.

Second thought: too bad things like this aren’t likely to happen for the rest of the poor shmoes battling Windows (like, oh, say…[ahem]…me, for instance). Offering high-profile bloggers help after they’re linked to by another high-profile blogger is certainly a nice thing to do, and nothing in itself to sneeze at, but all of Scott’s complaints with Windows are perfectly valid, and are the kinds of frustrations that many people have to deal with on a regular basis.

The fundamental problem itself is still unsolved — Windows is often a royal pain in the ass to deal with. Most of us have to deal with it on our own, though, and common experiences like Scott’s are going to keep happening, and Microsoft is going to continue to be perceived by many people as a lumbering, unstoppable behemoth of a company that can’t actually write decent software, but doesn’t seem to care because they’ve got such a lockhold on the industry.

Somehow, I just don’t see that happening anytime soon.

[See also: Too…many…windows… | Rule #1: Validate | In retrospect, this was really stupid. | A little too obvious? | Security: Mac OS X vs. Windows ]

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