Skip to content


Eyes everywhere

Domino’s Pizza has a “two-for-Tuesday” buy one, get one free deal, so I’ve gotten in the habit of picking up a couple medium pizzas on Tuesday nights. It’s relatively cheap, especially when I can often stretch those two pizzas out for two or three days. What with things like caller ID on the phone systems and computer databases, I’ve gotten very used to whoever takes the order already having my name and address based on my phone number.

Last night when I called, slightly later than usual, the person who answered the phone told me that they were closed. “Already? I thought you guys were open until midnight.” “Well, we’re actually kind of backed up right now, so I’m just taking carry out orders.” “Oh, well, alright….”

Then came the kicker. “Actually, I’ll go ahead and take the order. It looks like you’re a regular customer, and we’d hate to drive you away.” I was only mildly surprised by this — tracking how often a given customer orders is simple enough these days — and it meant that I got my munchies for the night, but it was a little amusing.

Depending on where the various data collection and sharing initiatives and technologies go, though, in the future my little experience could be just the tip of the iceberg

The government and corporations are aggressively collecting information about your personal life and your habits. They want to track your purchases, your medical records, and even your relationships. The Bush Administration’s policies, coupled with invasive new technologies, could eliminate your right to privacy completely. Please help us protect our privacy rights and prevent the Total Surveillance Society.

(via Tom Negrino)

iTunes: “Higher and Higher (DJ Skribble and Anthony Acid)” by DJ Jurgen from the album Essential Dance 2000 (2000, 7:19).

Posted in Links. See also: Own yourself | Changing my habits | One week in | Anybody hungry? | Bank of America can kiss my ass .

5 Responses

Stay in touch with the conversation, subscribe to the RSS feed for comments on this post.

  1. One of the pizza companys here had such good tracking that you could ring up and say ‘the usual please’ hang up and wait for your usual order to be delivered. They have since been bought by Pizza Hut so I think that’s gone as they use a call centre.

  2. Andrew said

    I had a similar experience with Domino’s in the past. The guy on the phone said they were really backed up and it would be well over an hour before they could get to me. The pizza actually showed up 35 minutes later along with an apologetic delivery person who said that they expedited my order as I was a good customer.

    The realization that we were a good enough customer to warrant special treatment was the trigger that told us we were eating too much pizza and we actually cut back rather than ordering more :-)

  3. Len said

    I always order our pizza via the internet. That way all I have to do is check “Repeat Last Order.” We’re kind of predictable around here.

    But you’re right — that’s scary stuff!

Continuing the Discussion

  1. esoterically.net linked to this post on July 22, 2004

    Cust Svc

    I am a stickler for good customer service, having spent the better part of my life working in that field….

  2. esoterically.net linked to this post on July 29, 2004

    Cust Svc

    I am a stickler for good customer service, having spent the better part of my life working in that field….

Some HTML is OK

(required)

(required, but never shared)

or, reply to this post via trackback.

Note: This post is over 4 years old. You may want to check later in this blog to see if there is new information relevant to your comment.