One of the reasons I like Speakeasy — my ‘net connection just went down (and is still down as I type this, so nobody’s going to see this post until the issue is fixed). I called Speakeasy’s tech support, and got this automated message:
> Thanks for calling Speakeasy. Some of our broadband customers in the greater Seattle area are currently reporting a network outage due to a vendor failure. We hope to have this resolved within 30 minutes. > > (pause) > > (big sigh) > > If we’re lucky.
I can respect honesty like that.
Things seem to be up now, though (at least, DNS services are back, so websites are accessible again, though iChat can’t connect to the AIM network), so it was only about a ten minute outage. All in all, just a minor annoyance. These things happen.
“Bongo Tune” by Quarter from the album Essential Chillout (2000, 5:52).
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Hah. I caught the last 30 seconds of this outage — Just as I was starting to try and troubleshoot
they were back online, so I never got to calling support. Nice to see they have a sense of humor about it, though.